Reservation Associate

About the role

We are seeking a dedicated and customer-focused Reservation Associate to join our hospitality team. The successful candidate will be responsible for managing reservations, providing excellent customer service, and ensuring a seamless booking experience for our guests. If you have a passion for the hotel industry, excellent communication skills, and a commitment to delivering exceptional service, we invite you to apply for this exciting opportunity.

What you'll do

• Handle incoming reservation inquiries via phone, email, and online platforms
• Process and confirm room reservations, ensuring accuracy and attention to detail
• Update reservation systems with accurate and up-to-date information
• Provide outstanding customer service by assisting guests with inquiries, changes, and cancellations
• Address and resolve guest concerns or issues related to reservations

What you need

• Hospitality
• Customer service
• Reservations
• Communication
• Front office
• Housekeeping