Customer Success Manager, Commercial
BengaluruFull-time3–6 yrsPosted open since may 2026
Mid-level customer support role at Multiplier Technologies in Bengaluru. Needs 3+ years.
About the role
We are looking for a Customer Success Manager (Pooled Model) to support a large portfolio of SSB and scaled customers through a low-touch, support-assisted success motion . This role focuses on driving customer outcomes, adoption, and retention at scale, while leveraging Support, automation, and self-service as primary engagement channels.
What you'll do
- Support a pooled set of SSB customers through a low-touch, tech-enabled CSM motion
- Drive adoption, value realization, and retention using structured playbooks and lifecycle journeys
- Work closely with Customer Support as the primary customer interaction channel
- Monitor support signals, trends, and escalations to identify adoption blockers or churn risks
- Step in for CSM-led interventions when customers need strategic guidance beyond support
What you need
- Customer success
- Customer service
- Customer handling
- Escalation handling
- Communication