Team Lead, Customer Support - Payroll
BengaluruFull-time5–8 yrsPosted open since feb 2026
Senior customer support role at Multiplier Technologies in Bengaluru. Needs 5–8 years.
About the role
Team Lead, Customer Support - Payroll at Multiplier Technologies. Global Payroll Knowledge & Process Ownership.
What you'll do
- Global Payroll Knowledge & Process Ownership
- Act as the go-to expert for payroll policies, processes, and compliance queries across global teams
- Ensure accuracy, compliance, and standardization of payroll workflows across multiple countries
- Analyze monthly payroll operations and QA performance data to identify trends, discrepancies, and improvement areas
- Recommend and implement scalable payroll process improvements to reduce recurring issues
What you need
- Customer service
- Payroll
- Escalation handling
- HR operations
- Statutory compliance
- Communication
Good to have
- Ticketing tools
- Zendesk
- HRMS
- SAP
- Workday
- Salesforce