Senior Manager, Customer Education
Bengaluru, PuneFull-time8–10 yrsPosted open since feb 2026
Senior customer support role at Multiplier Technologies in Bengaluru and Pune. Needs 8–10 years.
About the role
We are looking for a Senior Manager, Customer Education to own and scale our customer and internal enablement programs. This role sits within Support Operations and is responsible for building structured education, training, and certification programs that empower customers and internal teams to succeed with our products.
What you'll do
- Customer & Internal Education Strategy
- Define and execute the customer education strategy across onboarding, adoption, and ongoing learning
- Build scalable education programs including self-serve content, live sessions, certifications, and enablement paths
- Align education initiatives with business goals such as adoption, CSAT, and support deflection
- Partner with SMEs, Support Team Leads, Product Managers, Engineering, CSMs, and Operations to identify knowledge gaps and training needs
What you need
- Customer success
- Communication