Customer Service & Operations Delivery Manager
GurugramFull-time6–11 yrsPosted 1 week ago
Senior customer support role at NatWest Group in Gurugram. Needs 6+ years.
About the role
This is an opportunity to manage relationships with stakeholders, internally and externally, allowing you to expand and develop your network
What you'll do
- After analysing how changes to the operating model will impact procedures, you’ll be making recommendations
- Be collaborating with colleagues across the bank, making sure that delivery is in-line with operational requirements and aligned to our customer and business needs
- Supporting technology partners to drive system improvements and the resolution of defects and incidents
- Assisting with the production of relevant policy related reports and MI to make sure that assurance and compliance objectives are met
- Providing knowledge to the team to enable the design of architecture, business processes, tech and data solutions
What you need
- Customer service
- KYC
- AML
- Communication