Call Center Analyst
GurugramFull-time3–5 yrsPosted 5 days ago
Closed
Mid-level customer support role at NTT DATA Services in Gurugram. Needs 3–5 years and a degree.
About the role
With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. What else does NTT DATA Offer? We’re glad you asked!
What you'll do
- Make high-volume outbound calls to prospective and existing customers
- Understand customer needs and recommend tailored solutions
- Achieve daily, weekly, and monthly sales targets
- Handle objections and rejections professionally
- Maintain accurate CRM records (calls, conversions, follow-ups)
What you need
- CRM
- Sales
- Telecom
- Voice process
- Communication