Call Center Senior Analyst
GurugramFull-time2–5 yrsPosted 2 weeks ago
Mid-level customer support role at NTT DATA Services in Gurugram. Needs 2+ years.
About the role
Role combining individual sales contribution with team support responsibilities including coaching, SME support, and escalation handling.
What you'll do
- Handle complex and high-value sales calls
- Act as SME and provide floor support to agents
- Coach and mentor team members
- Monitor call quality and provide feedback
- Assist in onboarding and training
What you need
- Sales
- Telecom
- Escalation handling
- Communication