Technical Account Manager
GurugramFull-time5–9 yrsPosted 5 days ago
Senior account management role at Orange Business in Gurugram. Needs 5+ years.
About the role
TAMs act as trusted advisors, responsible for delivering technical guidance, service governance, and value realization across a diverse portfolio of Unified Communications and Contact Center solutions, including B2G, Business Talk (BT), Cisco Webex, Microsoft Teams, Video, Genesys, Nice, and more.
What you'll do
- Own and manage end-to-end service delivery and lifecycle—from onboarding through steady state to evolution—ensuring high satisfaction and strategic alignment
- Technical Consultancy & Expertise
- Deliver expert consultancy across UC and CC solutions. Guide customers on service integration, feature adoption, and business alignment
- Incident & Problem Coordination
- Monitor and coordinate critical incidents and crisis situations. Act as escalation lead, ensure RCA follow-up, and drive permanent resolution
What you need
- AWS
- GCP
- ITIL
- Customer service
- Azure
- Root cause analysis
Good to have
- Power BI