Technical Account Manager
GurugramFull-time5–9 yrsPosted 1 week ago
Senior account management role at Orange Business in Gurugram. Needs 5+ years.
About the role
The Technical Account Manager (TAM) is a strategic, customer-facing role within Orange Business’s, Global Delivery & Support, Global Platform & Services (GPS), Expertise organization.
What you'll do
- Customer Lifecycle Management Own and manage end-to-end service delivery and lifecycle—from onboarding through steady state to evolution—ensuring high satisfaction and…
- Technical Consultancy & Expertise Deliver expert consultancy across UC and CC solutions. Guide customers on service integration, feature adoption, and business alignment
- Incident & Problem Coordination Monitor and coordinate critical incidents and crisis situations. Act as escalation lead, ensure RCA follow-up
- Provide insights and improvement recommendations to CSMs and customers
- Engagement in Technical Projects Participate in build, upgrade, and migration projects. Contribute to HOTO (Hand-Over to Operations) activities and assess readiness for…
What you need
- AWS
- GCP
- ITIL
- Customer service
- Azure
- Root cause analysis
Good to have
- Power BI