Customer Lifecycle Program Manager
BengaluruFull-time5–9 yrsPosted 4 months ago
Senior customer support role at Payoneer in Bengaluru. Needs 5+ years.
About the role
Customer Lifecycle Program Manager at Payoneer. Design and run lifecycle programs: onboarding, adoption nudges, renewal, win-back, tied to journey stages and triggers.
What you'll do
- Design and run lifecycle programs: onboarding, adoption nudges, renewal, win-back, tied to journey stages and triggers
- Work through digital motion: in-app guides, email/automation sequences, webinars, help content, community, not calls per account
- Use data and health scores to segment and prioritize, then intervene only where signals warrant (at-risk, expansion-ready)
- Partner with Ops, Marketing, and Product to build the plays and measure what moves the metrics
- Drive adoption of new processes, systems and tooling to ensure excellence in execution and tracking activities
What you need
- Customer success
- Salesforce