Senior Customer Experience Manager
GurugramFull-time6–11 yrsPosted 3 months ago
Senior customer support role at Payoneer in Gurugram. Needs 6+ years.
About the role
Step into a leadership role where you drive customer success at the highest level! We are looking for a Sr. Customer Experience Manager (Americas) to spearhead our B2B client relationships, ensuring every interaction is a seamless, value-driven experience. If you’re a strategic thinker who thrives on customer delight and team leadership, this is your opportunity to shape the future of customer success.
What you'll do
- Own and drive customer success strategies, ensuring long-term retention and growth
- Lead high-value client relationships, delivering an exceptional B2B experience
- Oversee seamless onboarding processes to ensure clients realize value from day one
- Act as the strategic partner for key clients, fostering deep and impactful relationships
- Take charge of escalations and proactively resolve customer challenges for North America region
What you need
- CRM
- Customer success
- Escalation handling
- Sales
- Upselling
- Cross-selling