Escalation Fastlane Specialist
BengaluruFull-time5–9 yrsPosted over a month ago
Senior customer support role at Payoneer in Bengaluru. Needs 5+ years.
About the role
Escalation Fastlane Specialist at Payoneer. Are you an energetic, motivated self-starter who can learn quickly in a fast-paced environment? Are you a passionate, committed professional with a keen sense of people.
What you'll do
- Are you an energetic, motivated self-starter who can learn quickly in a fast-paced environment?
- Are you a passionate, committed professional with a keen sense of people, high intellectual curiosity, strong work ethic and accountability?
- Serve as the primary point of contact for operations-related escalations raised by Sales and Customer Success teams
- Own the end-to-end resolution process, ensuring timely updates and clear communication to stakeholders throughout the case lifecycle
- Handle KYC /Account approval K5-K7 level tickets
What you need
- Customer service
- KYC
- Customer success
- Escalation handling
- Communication
- Sales