CST - Team Lead - Email CST
NoidaFull-time1–3 yrsPosted 3 months ago
Junior customer support role at Paytm Payments Services in Noida. Needs 1–3 years.
About the role
The Grievance Redressal Team manages customer grievances, executive escalations, and regulatory complaints through voice, email, and ticketing channels. As a regulated reporting function, the team ensures timely, accurate, and compliant resolutions while upholding the highest standards of quality and customer experience.
What you'll do
- Manage customer grievances, executive escalations, and regulatory complaints across voice and written channels
What you need
- Complaint handling
- Escalation handling
- Email support
- Communication
- Root cause analysis