GSOC Supervisor
BengaluruFull-time5–9 yrsPosted 1 week ago
Senior customer support role at Pinkerton in Bengaluru. Needs 5+ years and a BBA.
About the role
To do this, we provide enterprise risk management services and programs specifically designed for each client. Bonded together, we share a commitment to integrity, vigilance, and excellence. The GSOC Supervisor leads the day-to-day operations of the Global Security Operations Center (GSOC), ensuring the effective monitoring, detection, and response to security incidents across all company facilities and assets.
What you'll do
- Supervise and coordinate GSOC operators to ensure 24/7 monitoring and coverage of company facilities, networks, and personnel
- Oversee real-time incident detection, verification, assessment, and escalation according to standard operating procedures (SOPs)
- Serve as the primary escalation point for incidents and coordinate responses with internal security teams and external law enforcement or emergency services when needed
- Conduct performance reviews, schedule management, and training for GSOC staff
- Maintain accurate documentation and reporting of incidents, alerts, and operational activities
What you need
- SOP writing
- Communication