Operations Manager, Customer Service
IndiaFull-time3–6 yrsPosted 1 week ago
Mid-level customer support role at Pinkerton. Needs 3+ years and a degree.
About the role
To do this, we provide enterprise risk management services and programs specifically designed for each client. Bonded together, we share a commitment to integrity, vigilance, and excellence. The Operations Manager (OM) leads day-to-day operations for the CS India email team within the Business Assurance Centre (BAC).
What you'll do
- Conduct regular 1:1s with each supervisor to review performance, address gaps, and develop capability
- Ensure supervisors can independently coach their frontline associates — building capability at the supervisor level that cascades to the team
- Deliver consistent feedback aligned with the other Operations Manager(s) so that expectations remain uniform across all shifts and supervisors
- Identify supervisor skill gaps and create targeted development plans
- Lead, not manage passively — be present, visible, and decisive in setting direction for the supervisory team
What you need
- Customer service
- Six Sigma
- Salesforce
- Lean
- Communication
- Escalation handling
Good to have
- Root cause analysis