Service Desk Engineer, Technology
BengaluruFull-time3–6 yrsPosted 4 days ago
Mid-level IT support role at Point72 in Bengaluru. Needs 3+ years and a B.Tech, B.E. or B.Sc.
About the role
As Point72 reimagines the future of investing, our Technology team is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity.
What you'll do
- Provide high‐quality technical support via phone, chat, email, and self‐service channels while delivering white‐glove service to global employees
- Diagnose and resolve incidents across end‐user technologies (Windows/Mac), Microsoft 365, collaboration tools, financial/trading apps, mobile devices
- Troubleshoot identity, networking, and endpoint issues including Active Directory, VPN, device configuration, endpoint management, and mobile device management
- Deliver first‐contact resolution whenever possible while logging, categorizing, prioritizing, and managing tickets in the ITSM platform according to SLAs
- Escalate complex issues with clear technical documentation, diagnostic details, and handoff notes to downstream support teams
What you need
- Active Directory
- Troubleshooting
- Office 365
- ITIL
- Windows
- Networking
Good to have
- ServiceNow
- JIRA
- Bloomberg