Customer Experience Process
PuneFull-time10–18 yrsPosted 3 weeks ago
Leadership customer support role at Randstad in Pune. Needs 10+ years and a BBA.
About the role
Customer Experience Process at Randstad. Global Process Design & ; Transformation.
What you'll do
- Global Process Design & ; Transformation
- Design and document future-state O2C processes, emphasizing event-driven orchestration and exception-based execution
- Embed new ways of working that shift teams from transactional processing to proactive event management
- Set global standards for touchless order processing, intelligent exception handling, and consistent customer outcomes
- Event & ; Exception Framework
What you need
- Accounts receivable
- CRM
- SAP
- Data visualisation
- Power BI
- ERP
Good to have
- SAP HANA
- Microsoft Dynamics