CUSTOMER ORDER MANAGEMENT
PuneFull-time2–5 yrsPosted over a month ago
Mid-level customer support role at Randstad in Pune. Needs 2+ years and a degree.
About the role
Job Title - Customer Order Management Job Location- Balewadi Pune Minimum 2+ years of experience in Supply Chain or Order Management Job Timing - Willingness to work in the US shift (5 PM - 2 AM IST).
What you'll do
- Manage assigned customer accounts throughout the complete order life cycle, including new customer set-ups, order entry/modification, escalations
- Act as the single point of contact for customers, distribution centers, manufacturing plants, and cross-functional teams to process and fulfil orders
- Ensure timely and accurate communication to customers at all stages of the order cycle
- Provide responses in alignment with established Service Level Agreements
- Escalate complex issues to the next level of support with proper documentation
What you need
- Customer service
- Data entry
- MS Office
- SQL
- Power BI
- Escalation handling