Customer Order Management - Supply Chain
PuneFull-timeJunior levelPosted over a month ago
Customer support role at Randstad in Pune.
About the role
Customer Order Management - Supply Chain at Randstad. Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations.
What you'll do
- Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations
- Act as the single-point-of-contact to ' customers, parts distribution centres and/or manufacturing plants and cross functional departments to process and fulfil customer…
- Provide timely and informative responses as per the Service Level Agreement
- Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process
- Maintain accurate records of all internal and external interactions in the appropriate database/system
What you need
- Supply chain
- Customer service
- Escalation handling
- Communication