Customer Support Executive
GurugramFull-timeJunior levelPosted 2 months ago
Junior customer support role at Randstad in Gurugram.
About the role
Customer Support Executive at Randstad. Roles & Responsibilities - Customer Care Executive.
What you'll do
- Roles & Responsibilities - Customer Care Executive
- Manage the email backend/customer service vertical along with a team of executives
- Handle and resolve customer queries and complaints received through email and calls
- Ensure timely and accurate resolution of customer issues within defined SLAs
- Resolve escalated complaints received from customers, agents, and advisors
What you need
- Customer service
- Complaint handling
- MIS reporting
- Root cause analysis
- Actuarial