Customer Support Executive
GurugramFull-timeJunior levelPosted 2 weeks ago
Junior customer support role at Randstad in Gurugram.
About the role
Customer Support Executive at Randstad. Manage customer queries, complaints and service requests received through Email.
What you'll do
- Manage customer queries, complaints and service requests received through Email
- CRM and servicing channels
- Engage with customers through outbound calls, as per internal guidelines, to gain a
- And ensure effective resolution while delivering a superior customer experience
- Provide accurate and customer-centric responses through written and verbal
What you need
- Customer service
- CRM
- Voice process
- Escalation handling
- Root cause analysis
- MIS reporting