Order Management-CSR
PuneFull-timeJunior levelPosted over a month ago
Customer support role at Randstad in Pune.
About the role
Review and validate Purchase orders (PO/PA) against approved Quotes and contracts. Book orders in Salesforce in compliance with commercial, revenue, export, and tax requirements. Serve as first point of contact for order-related clarifications. Assess impact of change requests on orders, licenses, and invoices.
What you'll do
- Review and validate Purchase orders (PO/PA) against approved Quotes and contracts
- Book orders in Salesforce in compliance with commercial, revenue, export, and tax requirements
- Serve as first point of contact for order-related clarifications
- Assess impact of change requests on orders, licenses, and invoices
- Execute approved corrections in Salesforce, and Oracle Cloud
What you need
- Customer service
- Sales
- Salesforce
- Escalation handling
- KYC
- GST
Good to have
- SOP writing