Sr. Manager - Quality (Non-Food)

About the role

We are seeking a proactive & responsible individual to join our company for ensuring quality standards for Non-Food products through vendor audits, product inspections, and testing. Will manage vendor quality compliance, handle customer complaints with root cause analysis, and implement corrective actions while coordinating with sourcing and product teams to maintain consistent product quality.

What you'll do

• Quality Strategy & Policy Implementation
• Develop and implement quality management systems, policies, and SOPs for all Non-Food product categories
• Ensure adherence to company quality standards and regulatory guidelines across sourcing, manufacturing, and distribution
• Establish quality benchmarks, testing protocols, and inspection standards for new and existing products
• Drive continuous improvement initiatives to enhance product quality and reduce defects

What you need

• Root cause analysis
• SOP writing
• Sales
• Team management
• Complaint handling
• Prototyping