MCPE SDWAN Service Desk Engineer
MumbaiFull-time2–4 yrsPosted 3 weeks ago
Mid-level IT support role at Reliance Jio in Mumbai. Needs 2–4 years and a B.Tech or B.E..
About the role
Check MCPE SDWAN service availability and do troubleshooting Carry out enterprise products servicing on OTT platforms Ensure product onboarding and usage induction Track service billing, utilization and payments Ensure retention and upsell to enhance Jio s share of customer wallet Manage network, device and provide related user configuration
What you'll do
- Ensure product onboarding and usage induction
- Track service billing, utilization and payments
- Ensure retention and upsell to enhance Jio s share of customer wallet
- Manage network, device and provide related user configuration
- Ensure adherence to SOPs, work schedules and company policies
What you need
- Troubleshooting
- SOP writing
- Telecom
Good to have
- CCNP