Manager Home Service Assurance
MumbaiFull-time8–10 yrsPosted 2 days ago
Senior audit role at Reliance Jio in Mumbai. Needs 8–10 years and a degree.
About the role
Align with teams for on-time campaigns and script updates Improve success rate, cut non-value advisor calls Ensure SR closures via proactive care framework Track t-NPS, share reports, and drive improvements Coordinate for timely service credit processing
What you'll do
- Improve success rate, cut non-value advisor calls
- Ensure SR closures via proactive care framework
- Track t-NPS, share reports, and drive improvements
- Coordinate for timely service credit processing
- Manage projects to boost service and usage
What you need
- Compliance