Manager Service Management
MumbaiFull-time12–22 yrsPosted 5 days ago
Leadership finance role at Reliance Jio in Mumbai. Needs 12+ years and a B.Tech or B.E..
About the role
Track KCI thresholds and utilization. Perform periodic configuration audits. Support RCA and complaint analysis. Maintain performance dashboards. Coordinate with NOC for issue closure. Analyze impact of network incidents. Support capacity forecasting exercises. Ensure adherence to defined processes. Track service introduction KPIs.
What you'll do
- Track KCI thresholds and utilization
- Perform periodic configuration audits
- Support RCA and complaint analysis
- Coordinate with NOC for issue closure
- Analyze impact of network incidents
What you need
- Reporting
- Audit
- Root cause analysis
- Forecasting
- Compliance