Benefits Operations Analyst, EDI
BengaluruFull-time3–6 yrsPosted 1 week ago
Mid-level operations role at Rippling in Bengaluru. Needs 3+ years.
About the role
Benefits is one of Rippling's largest and most important product categories, and the
What you'll do
- Own end-to-end setup of new EDI/API implementations (834, JSON, and carriers’ proprietary files) and post-production support for our growing client base
- Act as the primary point of contact with insurance carriers, customers, and brokers to resolve issues related to EDI/API transactions
- Identify process gaps and areas where improvements can be made
- Own productivity metrics and ensure adherence to SLAs
- Support EDI/API connections post production
What you need
- Customer service
- Business analysis
- Problem solving