Benefits Operations Supervisor
BengaluruFull-time5–9 yrsPosted 1 week ago
Senior operations role at Rippling in Bengaluru. Needs 5+ years.
About the role
Benefits is one of Rippling's largest and most important product categories, and the
What you'll do
- Mentor and lead a team of operations associates, provide guidance to ensure smooth completion of tasks, and a great customer experience
- Oversee team operations, metrics / KPI reporting, tooling/product improvements
- Design and revise SOPs, and process documentation to set the team up for success
- Manage complex escalations and issues, communicate with customers or carriers throughout the duration of a project when issues arise
- Work with R&D and other internal stakeholders to root cause issues, come up with process/automation fixes, and help implement fixes to improve the customer experience
What you need
- Data analysis
- Team management
- SOP writing
- Reporting
- Problem solving
- Process improvement
Good to have
- Excel
- MS Office
- JIRA
- Salesforce
- Confluence