Associate - VKYC, Support
GurugramFull-timeJunior levelPosted 2 days ago
Junior finance role at SBI Card in Gurugram. Needs a degree.
About the role
Timely execution of VKYC and manage the Ageing Inventory Diligent execution/decisioning to ensure strict adherence to the policy guidelines Cater to exceptional requests, escalation, queries and activities as required by the business Productivity & Accuracy % ( basis strict adherence to policies/SOPs)
What you'll do
- Driving Process Initiatives and Improvement Ideas within the KYC process
- Ensure that the benchmark productivity /accuracy & TAT target is met & also support team targets for the same
- Ensure prioritization and closure of urgent customer/internal stakeholders emails as well as VKYC referrals
- Review the process and proactively identify the gaps & highlight the same for changes - including communication templates/customer concerns/RCA's
- Maintain/track process specific responsibilities assigned for any new changes in policies/systems/processes
What you need
- KYC
- Excel
- SOP writing
- Sales
- Compliance