Deputy Vice President - Portfolio Manager, Recoveries
GurugramFull-timeLead levelPosted 2 days ago
Leadership finance role at SBI Card in Gurugram. Needs a degree.
About the role
Responsible for the management of recovery portfolio (all vintages) performance through a team of Vendor Managers, Team Leaders & Tele calling Agents. Formulate strategies for low performing segments/markets and implement the same with vendor sites Share initial advisory with Strategy team on quality of overall portfolio or a particular segment thereof
What you'll do
- Responsible for the management of recovery portfolio (all vintages) performance through a team of Vendor Managers, Team Leaders & Tele calling Agents
- Guide vendors to design a competitive incentive plan to ensure performance improvement
- Review all vendor productivity metrics to ensure accuracy in vendor payouts
- Ensure adherence to BCP guidelines and DR drill schedules across all channel partner sites
- Ensure necessary training /certifications for tele calling staff in line with compliance requirements
What you need
- Compliance
- Audit
- Channel sales
- Arbitration