Senior Manager - Verification (Tele)
GurugramFull-timeSenior levelPosted yesterday
Senior finance role at SBI Card in Gurugram. Needs a degree.
About the role
Responsible for end-to-end management of dialer strategies and tele-verification processes across partner sites, ensuring alignment with credit guidelines, agency SLAs, and turnaround times. Drives automation, process improvements, vendor management, cost efficiency, information security compliance, audits, and ongoing change initiatives to elevate customer experience.
What you'll do
- Optimize dialer strategies for all vendor sites basis analysis of call volumes and ensure implementation across all sites
- Develop real time analysis and reporting for monitoring and tracking process performance for operational leaders and front line managers
- Research reported issues to find resolution through log analysis, problem replication, knowledge base searches and IT collaboration
- Collaborate with IT and Process owners to discuss the new technologies in market and persuade vendors for POC
- Conduct Monthly Reviews with PM's & VM's for respective portfolios
What you need
- Reporting
- MIS reporting
- Internal audit
- Compliance
- Audit
- Forecasting
Good to have
- SQL
- Data privacy