Senior Engineer I, Technical Customer Care
BengaluruFull-timeSenior levelPosted 6 days ago
Senior customer support role at Schneider Electric in Bengaluru. Needs a BMS, B.Tech or B.E..
About the role
You will resolve complex customer issues, support local technical teams, investigate product failures, and work with Engineering to improve solutions and customer outcomes. What You Will Do Resolve complex technical issues: Provide expert support for software, hardware, networking, databases, controllers, and building automation systems.
What you'll do
- Resolve complex customer issues, support local technical teams, investigate product failures, and work with Engineering to improve solutions and customer outcomes
- Do Resolve complex technical issues: Provide expert support for software, hardware, networking, databases, controllers, and building automation systems
- Support regional teams: Guide in-country support teams, Application Engineers, Sales teams, and customers on advanced technical cases
- Investigate product failures: Identify and qualify potential product defects, reproduce issues, and provide clear technical evidence to Engineering
- Manage support cases: Maintain accurate case updates in the CRM system, document troubleshooting performed, and drive cases toward timely resolution
What you need
- Customer service
- CRM
- Sales
- HVAC
- Linux
- IoT
Good to have
- Power systems
- SCADA