Senior Manager - Complaints & Customer Recovery
MumbaiFull-time5–8 yrsPosted over a month ago
Senior customer support role at Schneider Electric in Mumbai. Needs 5–8 years and an MBA, B.Tech or B.E..
About the role
Drive Complaint Management and Customer recovery to ensure timely and effective resolution of Customer concerns. Strengthen processes, governance and systems, with a focus on root-cause analysis, preventive actions and continuous improvement to enhance Customer experience. Senior Manager QUALIFICATION & EXPERIENCE: B.E./B.TECH (MBA (Preferred)) EXPERIENCE: 5 - 8 years of experience in Customer Experience, Complaint Management or Customer service.
What you'll do
- Own the end-to -end resolution of Senior Management Complaints, coordinating with the respective business functions to ensure timely resolution and closure
What you need
- CRM
- Escalation handling
- Root cause analysis
- Sales
- MIS reporting
Good to have
- Customer service