Senior Engineer I, Technical Customer Care
BengaluruFull-time8–14 yrsPosted 3 months ago
Leadership customer support role at Schneider Electric in Bengaluru. Needs 8+ years and a B.Tech or B.E..
About the role
We are seeking a highly skilled Expert Technical Support Engineer (L3) – Microgrid Solutions to join Schneider Electric's Customer Satisfaction & Quality organization. As the highest level of technical support, you will serve as a subject matter expert for Schneider Electric's Microgrid solutions. This role involves providing expert technical support for Microgrid systems and associated digital applications.
What you'll do
- Expert Technical Support Provide Level 3 technical support for Microgrid solutions and associated software platforms
- Technical Investigation & Root Cause identification Perform detailed troubleshooting of system-level issues involving hardware, software, communications, controls
- Collaborate with R&D and Product Engineering teams to investigate product defects and identify root causes
- Customer Engagement Act as the technical escalation point for critical customer issues globally
- Maintain effective communication with customers and stakeholders throughout the issue resolution process
What you need
- Customer service
- Power systems
- SCADA
- Communication