Customer Experience - CSAT
BengaluruFull-time1–4 yrs2.8 L–₹4.2 L a yearPosted over a month ago
Junior customer support role at Simply Vyapar Apps in Bengaluru. Needs 1+ years and a BBA. Pays ₹2.8–4.2 LPA.
About the role
The Customer Experience - CSAT role is responsible for monitoring and improving customer satisfaction levels through various channels. This position plays a crucial role in analyzing customer feedback, identifying areas for improvement, and implementing strategies to enhance overall customer experience.
What you'll do
- Monitor customer satisfaction levels through surveys, feedback, and other channels
- Analyze customer feedback to identify trends and areas for improvement
- Implement strategies to improve overall customer experience and satisfaction
- Collaborate with cross-functional teams to address customer concerns and drive positive outcomes
- Develop and maintain customer satisfaction metrics and reports
What you need
- Data analysis
- Communication