Customer Support - International Business
BengaluruFull-time1–3 yrs2.8 L–₹4.2 L a yearPosted over a month ago
Junior customer support role at Simply Vyapar Apps in Bengaluru. Needs 1–3 years. Pays ₹2.8–4.2 LPA.
About the role
We are seeking a dedicated Customer Support professional with 1-3 years of experience in the Common Support department to join our International Business team. The ideal candidate will have a passion for providing exceptional customer service and resolving inquiries from a global customer base.
What you'll do
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner
- Providing product information, troubleshooting assistance, and resolving customer issues
- Collaborating with internal teams to escalate complex issues and ensure timely resolution
- Maintaining accurate records of customer interactions and transactions
- Identifying opportunities for process improvement and customer satisfaction
What you need
- Customer service
- CRM
- Troubleshooting
- Product knowledge
- Problem solving
- MS Office