Customer Support Executive - New
BengaluruFull-time0–2 yrs2.5 L–₹2.8 L a yearPosted 5 months ago
Entry-level customer support role at Simply Vyapar Apps in Bengaluru. Open to freshers; up to 2 years, with a degree. Pays ₹2.5–2.8 LPA.
About the role
Customer Support Executive - New at Simply Vyapar Apps. Attend incoming customer calls and take appropriate action and ensure there are no escalations on the service provided.
What you'll do
- Attend incoming customer calls and take appropriate action and ensure there are no escalations on the service provided
- Should be able to answer calls timely ensuring adherence to the process standards
- Follow up customer calls wherever is necessary
- Attend mandatory training sessions to stay updated on product or company policy changes
- Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
What you need
- Customer service
- Escalation handling
- Sales