Associate Specialist Service Operations
BengaluruFull-time2–3 yrsPosted open since jan 2026
Junior operations role at SITA in Bengaluru. Needs 2–3 years.
About the role
You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. Here, we feel empowered, supported, and inspired to grow.
What you'll do
- Find us in 95% of international airports, working closely with over 2,500 transportation and government clients
- Perform structured troubleshooting following proper sequencing (logs → components → dependencies → integrations)
- Execute standard operating procedures (SOPs), runbooks, and health checks
- Work with SRE, Engineering, and Field Ops to support investigations and post-incident reviews
- Support SREs and Senior colleagues in document findings, create knowledge base articles, improve SOPs, and support adoption of best practices
What you need
- Windows Server
- ITIL
- PowerShell
- Python
- Bash
- Active Directory
Good to have
- Linux
- SQL Server
- Azure
- SOP writing