Senior Manager, Service Operations
Delhi, BengaluruFull-time12–22 yrsPosted 3 days ago
Leadership operations role at SITA in Delhi and Bengaluru. Needs 12+ years and a B.Tech, B.E. or B.Sc.
About the role
You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. Here, we feel empowered, supported, and inspired to grow.
What you'll do
- Find us in 95% of international airports, working closely with over 2,500 transportation and government clients
- Reporting directly to the Director, Portfolio Service Operations - PAX, the role converts portfolio strategy and the Head of Service Operations Role Charter into…
- Operate across application, platform, infrastructure, operating system, tooling, network and airport endpoint layers
- Engage extensively with senior stakeholders across Portfolio Service Operations, Product, Technology & Engineering, SRE, Service Architecture, DCO, PFS/field services
- Build an inclusive, high-performance culture that values ownership, operational discipline, transparency, collaboration and continuous improvement
What you need
- Reporting
- ITIL
- Documentation
- Operational risk
- Incident response
- Root cause analysis
Good to have
- Six Sigma
- Network security