SaaS Product Specialist
RemoteFull-time1–4 yrs25k–₹50k a monthPosted over a month ago
Junior customer support role at SoftMaji InfoTech. Needs 1+ years and a BCA, MCA or B.Tech. Remote; pays ₹25,000–50,000 a month.
About the role
The Product Specialist should know the product better than a normal sales or support executive. What the product does. How the product works. Who should use each feature. Which plan is suitable for different customers. What the limitations are. What common questions customers have. What customers are requesting.
What you'll do
- Your core responsibility is to become a strong product expert and make sure the right product information reaches the right person
- Product → Sales → Customer → Support → Development
- Learn our SaaS products in detail
- Product roadmap where applicable
- You should be able to answer detailed product questions accurately
What you need
- Customer success
- Sales
- Customer handling
- SQL
- HTML
- CSS
Good to have
- PHP
- Business analysis
- JavaScript
- Roadmapping