Production Support Engineer
BengaluruFull-timeHybridJunior levelPosted 2 months ago
IT support role at StoneX Group in Bengaluru. Hybrid.
About the role
From strategic marketing and financial management to human resources and operational oversight, you’ll have the opportunity to optimize processes and implement game-changing policies.
What you'll do
- Play a critical role in resolving incidents, performing root cause analysis, and supporting database and application-related issues in a 24x7 environment
- Respond promptly to incidents, provide technical support, and resolve issues in line with SLAs
- Perform root cause analysis for production incidents and propose long-term solutions to prevent recurrence
- Providing advanced troubleshooting and resolution
- Develop and implement automation scripts to streamline incident resolution and system monitoring
What you need
- ITIL
- Troubleshooting
- .NET
- MongoDB
- SQL
- Java
Good to have
- Python
- PowerShell
- Azure
- Root cause analysis
- Cloud security