Product Support Operations, Team Lead

About the role

As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams.

What you'll do

• In this role, you will act in a player-coach capacity and will be accountable for supporting a team of Operations Associates
• This team is responsible for resolving our users’ most challenging and impactful issues, providing exceptional user experience
• Guide your team in troubleshooting and solving external user issues
• Manage the operational performance of your team to deliver KPIs
• Help scale our operations and improve user experience by identifying process improvements

What you need

• Troubleshooting