Captain 2
BengaluruFull-time1–2 yrsPosted 2 months ago
Junior customer support role at Swiggy in Bengaluru. Needs 1–2 years.
About the role
24×7 on-trip assistance: A concierge that stays live from planning to landing You'll sit within one of our specialist teams - Flights, Domestic Trip Planning, International Trip Planning, Stays, Booking Ops, or On-Trip Assistance - and own your queries and missions end to end, from the first conversation to the trip actually happening the way it was promised.
What you'll do
- Own your queries and missions end to end - understand what the member needs, plan and price the trip, and take it through to confirmed booking within your team (Flights
- Drive conversion and sales - engage inbound leads and queries with speed and craft, and convert interest into confirmed
- Coordinate directly with hotels, DMCs, airlines, transport partners and on-ground vendors so bookings, changes and cancellations land correctly and on time
- Be the customer's main point of contact for your missions - proactive updates, accurate information, and fast follow-through, especially when something changes mid-trip
- Work to the desk's SOPs and escalation ladder; flag to your Assistant Manager where an SOP doesn't hold up in a real situation
What you need
- SOP writing
- Sales
- Communication