Senior Manager- Category
BengaluruFull-time5–8 yrsPosted 2 months ago
Senior customer support role at Swiggy in Bengaluru. Needs 5–8 years.
About the role
Senior Manager - Travel & Ops Bangalore (On-Site) We are looking for a dynamic and execution-focused Senior Manager – Travel & Ops who will lead the Travel Desk: The team of Team Leads and Crew Captains who plan, book and coordinate every trip CREW delivers. This is a delivery-side ops role. Your job is that the trip we promised is the trip the customer actually gets - every time, at premium standards.
What you'll do
- Automation and AI-assisted ops: Find the manual work worth removing, specify it
- Carry GMV and conversion targets, but you'll hit them by building a delivery engine that's consistent and fast
- Be leading Team Leads, holding vendors to a standard, and driving operational excellence in a fast-moving, customer-facing environment
What you need
- SOP writing
- Escalation handling
- Communication