Director Customer Support
NoidaFull-time10–18 yrsPosted 1 week ago
Leadership customer support role at Talproindia in Noida. Needs 10+ years.
About the role
The Head of Customer Support will lead global customer support operations for a leading SaaS provider. This role demands strong leadership, a customer-centric approach, and strategic thinking to drive exceptional support services, improve NPS scores, and optimize processes. The role involves managing a global team, ensuring seamless customer interactions, and guiding support efforts to meet organizational objectives.
What you'll do
- Cross-Functional Collaboration : Work with product, engineering, and other teams to ensure seamless customer support and technical resolution
What you need
- Customer service
- Problem solving