Head of Cigna Solutions and Onboarding
BengaluruFull-timeLead levelPosted over a month ago
Leadership consulting role at The Cigna Group in Bengaluru.
About the role
As a Head of Department , you will hold a management role with accountability for a large operational function. You will lead multidisciplinary teams (typically supported by Supervisors/Managers) and be responsible for delivering high quality operations, strong service performance, and a culture of continuous improvement.
What you'll do
- Communicate strategic priorities to stakeholders and ensure teams remain aligned
- Translate organisational strategy into clear operational objectives and success measures
- Lead digital transformation, automation and process‑reengineering initiatives to improve accuracy, turnaround time and customer satisfaction
- Drive a strong performance culture with a focus on innovation, continuous improvement and service excellence
- Ensure productivity, turnaround time, quality and customer satisfaction targets are met
What you need
- Onboarding
- Stakeholder management
- Process improvement
- Excel
- Performance management
- Problem solving
Good to have
- SOP writing
- Claims processing
- Talent management
- Internal controls