Customer Experience Manager
BengaluruFull-time6–10 yrsPosted 3 months ago
Senior customer support role at Titan Company in Bengaluru. Needs 6–10 years and an MBA or BBA.
About the role
The Customer Experience Manager is responsible for enhancing the end-to-end customer experience across the Tanishq retail network by driving customer-centric processes, improving customer satisfaction metrics, strengthening the Tanishq Way of Life standards, and partnering with cross-functional teams to deliver a consistent and differentiated customer experience.
What you'll do
- Customer Experience & Process Excellence
- Drive and continuously improve the Tanishq Way of Life customer experience framework
- Review and enhance customer-facing processes to improve service quality and operational efficiency
- Design and implement customer-centric process improvements across stores
- Customer Satisfaction & NPS
What you need
- Sales