Regional Customer Experience Executive
ChennaiFull-timeJunior levelPosted 4 months ago
Junior customer support role at Titan Company in Chennai. Needs a BBA, B.Tech or B.E..
About the role
Regional Customer Experience Executive at Titan Company. Develop and implement strategies to enhance customer satisfaction and loyalty.
What you'll do
- Develop and implement strategies to enhance customer satisfaction and loyalty
- Analyze customer feedback and data to identify areas for improvement
- Collaborate with cross-functional teams to ensure a seamless customer experience
- Train and mentor team members to deliver exceptional customer service
- Monitor and report on key performance indicators related to customer experience
What you need
- Customer service
- Root cause analysis
- SOP writing
- Communication