Team Lead - Aundh
PuneFull-time7–15 yrsPosted 4 months ago
Senior customer support role at Titan Company in Pune. Needs 7+ years and a degree.
About the role
The Team Lead is responsible for managing and guiding a team to achieve business objectives, drive sales performance, ensure excellent customer service, and maintain smooth day-to-day operations.
What you'll do
- Lead, motivate, and supervise the team to achieve assigned targets
- Monitor individual and team performance and provide regular feedback
- Ensure high levels of customer satisfaction and service excellence
- Allocate tasks and manage daily operational activities
- Conduct team briefings and training sessions to enhance productivity
What you need
- Customer service
- Sales
- MS Office
- Performance management
- Escalation handling
- Communication