German Speaking - Technical Support Analyst - Student Position

About the role

Are you a student looking to gain valuable customer service experience in an international environment? We are looking for a German-speaking Student Technical Support Analyst to join our team and help deliver an excellent customer experience. In this role, you will be the first point of contact for customers, assisting them with inquiries, resolving issues, and ensuring a positive customer journey through various communication channels.

What you'll do

• Respond to customer inquiries via multiples platfroms in German
• Provide accurate information and support regarding products and services
• Handle customer requests, complaints, and follow-up activities professionally
• Document customer interactions in internal systems
• Collaborate with internal teams to resolve customer issues efficiently